Refund policy

It doesn’t happen often, but if your fur baby isn’t completely satisfied with our treats, please contact us at info@hhtreats.com within 30 days of purchase. We’ll be happy to work with you on an exchange or refund.

If your order arrives damaged, incorrect, or there is another issue with your order, please contact us as soon as possible so we can make it right.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

If you paid with a prepaid Visa or Mastercard gift card, please keep the card until you’re sure you won’t need a refund, as any refund will generally be returned to the original payment method.

Custom Items
Because custom photo magnets are personalized, they are not eligible for returns or exchanges after the proof has been approved, unless the item arrives damaged or we made an error with your order.